Chad Horenfeldt is an award-winning customer success executive with over 20 years of SaaS experience who currently serves as VP of Customer Success at Siena AI, having previously held leadership positions at companies including Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua).
Beyond his corporate achievements, he is a recognized thought leader who shares customer success insights through publications and speaking engagements.
Chad has received numerous industry awards, including being a 3X Top 25 Customer Success Influencer.
Chad has recently published his book, The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career, available in Kindle and paperback formats on Amazon.
Overview of The Strategic Customer Success Manager
“You need to be more strategic.” Those dreaded words from your manager leave you frustrated and unsure of what to do next.
But what if you could stop reacting to problems and instead become a trusted strategic partner who commands respect from both your customers and colleagues? Chad Horenfeldt—who has spent over two decades as a customer success manager (CSM) and building out high-performing customer success teams at Eloqua (Oracle), Kustomer (Meta), and other companies—shares a battle-tested approach to elevate your impact and advance your career.
In The Strategic Customer Success Manager, you will learn:
⭐ Proven techniques for mastering strategic conversations, using frameworks and insights from leading CS practitioners
⭐ Strategies for aligning with cross-functional teams across your organization
⭐ Proven methodologies for conducting impactful kickoffs, QBRs, and renewal and expansion conversations
⭐ Practical strategies for identifying and handling at-risk accounts and preventing churn
This comprehensive playbook includes ready-to-use templates, actionable exercises, and scripts designed to immediately improve your effectiveness as a CS professional.
Don’t wait for someone else to define what “being strategic” means. Take control of your career today and master the skills that will transform you and your team from ordinary CSMs to strategic advisors who drive measurable, exceptional results. Level up before you’re left out.
👉 Purchase your copy today. Kindle and paperback formats are available on Amazon.
