Chad Horenfeldt
1 min readOct 16, 2016

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Great post Michael. At Eloqua, Alex Shootman had used a similar performance matrix called Getting it Done and Doing it Right. It’s extremely effective and I use it at my current start-up to help communicate what our standard of performance should be. here is a post that outlined this methodology: http://www.heinzmarketing.com/2014/06/hiring-firing-getting-done-vs-right/

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Chad Horenfeldt
Chad Horenfeldt

Written by Chad Horenfeldt

Customer champion & customer success executive. A leader that is always learning. Top 25 Customer Success influencer. Father of 3 kiddies. Leafs fan

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