Chad Horenfeldt – Medium

Chad Horenfeldt

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Chad Horenfeldt

The Foundation of Customer Success

After building a number of high performing customer success organizations, I’ve outlined the foundational elements of customer success.

2 min readJun 21, 2021

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The Foundation of Customer Success

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Pinned

Chad Horenfeldt

The Cycle of Customer Success: A Blueprint for Customer Success Teams

I’ve created a comprehensive yet simple approach that you can use for your CS team called “The Cycle of Customer Success”.

10 min readSep 28, 2017

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The Cycle of Customer Success: A Blueprint for Customer Success Teams

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Chad Horenfeldt

Quiet Quitting and Customer Success: We Need to Talk

Customer success professionals are being hit from all sides. Let’s talk about how we can help each other. I’m hoping I can continue the…

7 min readSep 25, 2022

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Quiet Quitting and Customer Success: We Need to Talk

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Chad Horenfeldt

Top 5 Ways to Break into Customer Success

After successfully helping a number of people break into Customer Success, I wanted to share my advice.

6 min readMar 6, 2021

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Top 5 Ways to Break into Customer Success

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Chad Horenfeldt

Your most important renewal of the year in Customer Success

You have had so much to overcome this year but you have one more major task that you must do

3 min readDec 21, 2020

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Your most important renewal of the year in Customer Success

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Chad Horenfeldt

The Secret to Uncovering Your Customer’s Business Outcomes

The challenge for Customer Success Managers is the lack of a playbook on how to uncover your customer’s business outcomes.

6 min readNov 9, 2020

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The Secret to Uncovering Your Customer’s Business Outcomes

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Chad Horenfeldt

Does your Customer Success Team understand its WHAT?

Do Customer Success teams really need a mission? Your company also has a mission statement (or they should). Isn’t that enough? It’s also…

3 min readSep 2, 2020

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Does your Customer Success Team understand its WHAT?

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Chad Horenfeldt

Three simple words to follow as a Customer Success leader during a crisis

It can be easy during a crisis to get wrapped up in elaborate plans. It’s best to keep things simple and move quickly.

6 min readJun 22, 2020

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Three simple words to follow as a Customer Success leader during a crisis

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Chad Horenfeldt

10 Ways a CSM Can Quickly Build Trust With a New Customer

Taking on new clients shouldn’t be something that CSMs fear. It’s important though to build trust with your clients and to do it early.

7 min readJun 12, 2020

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10 Ways a CSM Can Quickly Build Trust With a New Customer

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Chad Horenfeldt

Meaningful Engagements: How to Achieve Your Customer’s Outcomes

Designed to uncover the business outcomes of your customers and ensure they are achieving them.

5 min readMay 17, 2020

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Meaningful Engagements in Customer Success

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Chad Horenfeldt

Chad Horenfeldt

Customer champion & customer success executive. A leader that is always learning. Top 25 Customer Success influencer. Father of 3 kiddies. Leafs fan

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