PinnedChad HorenfeldtThe Foundation of Customer SuccessAfter building a number of high performing customer success organizations, I’ve outlined the foundational elements of customer success.2 min read·Jun 21, 2021----
PinnedChad HorenfeldtThe Cycle of Customer Success: A Blueprint for Customer Success TeamsI’ve created a comprehensive yet simple approach that you can use for your CS team called “The Cycle of Customer Success”.·10 min read·Sep 28, 2017----
Chad HorenfeldtQuiet Quitting and Customer Success: We Need to TalkCustomer success professionals are being hit from all sides. Let’s talk about how we can help each other. I’m hoping I can continue the…7 min read·Sep 25, 2022----
Chad HorenfeldtTop 5 Ways to Break into Customer SuccessAfter successfully helping a number of people break into Customer Success, I wanted to share my advice.6 min read·Mar 6, 2021----
Chad HorenfeldtYour most important renewal of the year in Customer SuccessYou have had so much to overcome this year but you have one more major task that you must do3 min read·Dec 21, 2020----
Chad HorenfeldtThe Secret to Uncovering Your Customer’s Business OutcomesThe challenge for Customer Success Managers is the lack of a playbook on how to uncover your customer’s business outcomes.·6 min read·Nov 9, 2020----
Chad HorenfeldtDoes your Customer Success Team understand its WHAT?Do Customer Success teams really need a mission? Your company also has a mission statement (or they should). Isn’t that enough? It’s also…·3 min read·Sep 2, 2020----
Chad HorenfeldtThree simple words to follow as a Customer Success leader during a crisisIt can be easy during a crisis to get wrapped up in elaborate plans. It’s best to keep things simple and move quickly.·6 min read·Jun 22, 2020----
Chad Horenfeldt10 Ways a CSM Can Quickly Build Trust With a New CustomerTaking on new clients shouldn’t be something that CSMs fear. It’s important though to build trust with your clients and to do it early.7 min read·Jun 12, 2020----
Chad HorenfeldtMeaningful Engagements: How to Achieve Your Customer’s OutcomesDesigned to uncover the business outcomes of your customers and ensure they are achieving them.·5 min read·May 17, 2020----